Frequently Asked Questions

Buying Prescription Drugs from Online Canadian Pharmacies

BigMountainDrugs.com Answers

Q1: Do I need a prescription?

A: Like all licensed pharmacies, we require a valid prescription from your doctor to dispense all products marked with an "RX" on the left hand side of the product name on our site. Any products marked "OTC" are over the counter medications that can be purchased without a prescription.

Q2: Are generic drugs as safe and effective?

A: Yes, a generic drug is simply a drug on which the patent has expired, allowing other companies to produce it. Generic products are so popular because they are required by law to be chemically and therapeutically the same as the original brand name drug, but are sold at a much lower price.

Q3: Why are some drugs cheaper in other countries?

A: The governments of many countries regulate the cost of drugs, and allow drug manufacturers to produce generic medications sooner than is allowed in the United States. As well, some countries do not allow pharmaceutical companies to advertise their products, resulting in lower costs.

Q4: Do you fill orders for pets?

A: Yes, orders for pet medications are welcome at Big Mountain Drugs as long as you have a valid prescription. Simply choose our pet option when you are signing up, and you will be prompted for your pet's name.

Q5: How can I pay for my order?

A: Our current payment options are Visa, Mastercard, eBillme, eCheck, Certified Checks and Money Orders.For Checks and Money Orders, please write to Candrug.

Please note, if you pay by credit card, the descriptor on your credit card statement would be "Canada Drugs Online".

Q6: What is eBillme?

A: eBillme™ is the easy way to shop and pay cash with online banking. eBillme allows you to pay for your order through your bank's online bill pay system.

Q7: How does eBillme work?

A: eBillme has been designed as a way to securely pay cash when you're online shopping. It is easy to use, fast and convenient. At checkout, select eBillme as your payment option. A copy of your bill will be displayed on the screen and emailed to you for your records. Login to your bank's website and go to the bill pay section. Follow the instructions found in your bill to add eBillme as a Payee / Biller and then pay for your order -- the same way you pay your other bills through online banking.

If you need help using eBillme or paying your bill, please call eBillme.com toll free at 1-888-899-6633 and a customer service representative will be happy to assist you. eBillme's customer service representatives are available Monday through Friday 9AM-9PM and Saturday 11AM-4PM (Eastern).

eBillme also offers secure walk-in payments. At checkout, select eBillme as your payment option. A copy of your bill will be displayed on the screen and emailed to you for your records. Print out this copy of the bill, and take it to the nearest payment location. There are over 75,000 walk-in payment locations where you can pay your bill including convenience stores, cellular stores, drug stores and Precash® locations near you, so you're sure to find one close by.

Q8: Will you accept my current insurance?

A: We currently only accept Visa, Mastercard, eBillme, Certified Checks and Money orders. However, we will provide you with a detailed invoice that you may be able to submit to your insurance company for reimbursement.

Q9: What is the maximum quantity I can order?

A: The maximum quantity that can be ordered is a 3-month supply for prescription items.

Q10: How long will it take for my order to arrive?

A: Order being shipped from Canada will arrive in 9 to 14 business days and overseas orders will arrive in 14 to 18 business days.

Q11: Do you offer any overnight or expedited shipping?

A: Currently we only use regular ground shipping.

Q12: Do you ship to countries other than the United States and Canada?

A: Yes, Big Mountain Drugs will ship to most countries in the world. There is a minimum $25.00 shipping charge for international orders and some restrictions apply. Please call or email the Big Mountain customer service team for more details.

Q13: What is your return policy?

A: According to the BC College of Pharmacists, once a medication has left the pharmacy it may not be returned. Therefore we are unable to accept returns of prescription or over the counter products.