Frequently Asked Questions

Buying Prescription Drugs from Online Canadian Pharmacies Answers

Q1. Do you ship to Canada?

A: Yes, we can ship Canadian products to Canada and require your original prescription to be mailed to us.

Q2. Do you ship to countries other than Canada and the United States?

A: Yes, we ship to most countries in the world. There is a minimum of $25.00 shipping charge and other restrictions may apply. Please contact our Customer Service for more information at 1877.223.9977.

Q3. Do I need a prescription to order from Big Mountain Drugs?

A: Yes, Big Mountain Drugs requires a valid prescription written by a licensed physician, in order to dispense your prescription medications. All medications that require prescriptions are clearly marked by "RX". We are unable to process and ship your order without a valid prescription for all "RX" medications. Over-the-counter products do not require a prescription and indicated by"OTC".

Q4. How can I send my prescription to you?

A: You can upload your prescription online by clicking here, or by fax, email or mail.

Our toll free fax number is: 1877.253.9977
Email address is:

Or mail your prescription to:
Big Mountain Drugs
Unit #202A
8322 130th St,
Surrey, BC, V3W 8J9

Q5. How long is my prescription valid for?

A: Prescriptions are valid for one year from the date your prescription is written as long as there are refills.

Q6. Do you only dispense Canadian drugs or do you sell drugs from other countries as well?

A: In addition to dispensing medications from our Canadian dispensing pharmacy, we also dispense your medications from international fulfillment centers that are approved by the regulatory bodies from their respective countries. We affiliate with dispensaries in Canada, Mauritius, India, New Zealand, Singapore, Turkey and United Kingdom that ship products to our customers.

Q7. If my drugs are shipped from dispensaries in countries other than Canada, will I still receive Canadian drugs?

A: No, Canadian drugs are only shipped from our affiliated Canadian dispensary. Our affiliated dispensaries in other countries will ship drugs that they have procured from either their own jurisdiction or countries other than Canada or USA. Rest assured that we only affiliate with authorized dispensaries and fulfillment centers that procure products through reputable sources.

Q8. What is the difference between brand and generic drugs?

A: The biggest difference between most brand names and their generic is that the brand name product is more expensive.

Brand and generic drugs are therapeutically and chemically equivalent. Generic drugs are required to have the same active ingredient, strength, dosage form and route of administration as the brand name products. Trademark laws require the drugs to look different, so the generic version may be a different color or shape or have a different taste, or contain different inactive ingredients.

Q9. Are generic drugs safe?

A: Yes, each generic must demonstrate it is equivalent with its brand-name counterpart by showing it delivers the same amount of active ingredients into the patient's bloodstream in the same amount of time as the pioneer drug. It has the same therapeutic effect and the same benefits and risks as their brand name counterparts but cost less.

Q10. How much do you charge for shipping?

A: Our shipping fee is a single flat rate of $10.00 for your entire order regardless of the number of products you order.

Q11. Is there a limit on how much medication, I can order at one time?

A: Yes, we are only able to dispense a maximum of a three month supply at one time, as long as your prescription allows you to order that quantity. If you have refills on your prescription, we can refill your medication as they are due for a refill.

Q12. Can I return my medications if I no longer need them?

A: Because we work in conjunction with licensed pharmacies to protect the safety of you and other parties involved, once a prescription or non-prescription products have been dispensed it cannot be returned for any reason.

Under the pharmaceutical law prescription drugs are not returnable. All sales are final. Please talk to your physician regarding your medication before completing your order. For more information, please check out our policies section.

Q13. How can I pay for my order?

A: Big Mountain Drugs accepts Visa, Mastercard, Personal checks and International Money Orders. Please make your check or money order payable to Candrug and mail it to:

Big Mountain Drugs
Unit # 202A
8322 130th St
Surrey, BC
V3W 8J9

We DO NOT ACCEPT money orders that are US only and state "Negotiable only in the US".

Q14. How long does it take for delivery?

A: Canadian orders will arrive in 4-8 business days and International orders will take anywhere from 14-18 business days after it is shipped out.

Please Note: Due to the impact of COVID-19 order from Canada may take 1-3 weeks and from our International Suppliers may take 1-3 months. For more information please contact Customer Service.

Q15. Are there any limits on the type of prescriptions I can order from

A: Big Mountain Drugs cannot legally ship narcotics or controlled drugs and benzodiazepine medications across the border.

Q16. Do you sell pet medications?

A: Yes, we can provide your pet's medication as long as you have a valid prescription from your vet.

Q17. Will you accept my current insurance?

A: No, we are unable to accept your insurance because we cannot process a claim directly with your insurance company. However, we are able to provide you with a proper invoice which can be used for insurance purposes. Please check with your insurer to see if they will reimburse you for your medications ordered through

Q18. Do you offer overnight shipping?

A: We only offer regular ground shipping at this time.

Prescriptions Dispensed from Canada are Dispensed by: Candrug Pharmacy, ID#18985 604-543-8711. Pharmacy Manager: Sanaa Abdelati. This pharmacy is duly licensed in the province of British Columbia, Canada by the College of Pharmacists of BC. If you have any questions or concerns you can contact the college at: 200-1765 West 8th Ave Vancouver, BC V6J 5C6 Canada.
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