Frequently Asked Questions
Buying Prescription Drugs from Online Canadian Pharmacies
BigMountainDrugs.com Answers
Q1: Do I need a prescription?
A: Yes, all products with "RX" on the left hand side of the product name will require a valid prescription from your Doctor.
Q2: Are generic drugs as safe and effective?
A: Yes, one of the reasons that generic products are so popular is that they are chemically and therapeutically the same but are sold at a much lower price.
Q3: Why are some drugs cheaper in other countries?
A: The governments of many countries around the world regulate the cost of drugs. For example in Canada the patent act allows drug manufacturers to produce generic medications much sooner than would be allowed in many countries including the United States.
Q4: Do you fill orders for pets?
A: Yes , pets are welcome at BigMountianDrugs as long as you have a valid Prescriptions, just choose out pet option when you are signing up and you will be prompted for your pet's name.
Q5: How can I pay for my order?
A: Our current payment options are Visa, Mastercard, Certified Checks and Money Orders.
Q6: Will you accept my current insurance?
A: We currently only accept Visa, Mastercard, Certified Checks and Money orders.
Q7: What is the maximum quantity I can order?
A: The maximum quantity that can be ordered is a 3 month supply for prescription items.
Q8: How long will it take for my order to arrive?
A: Order being shipped from Canada will arrive in 9 - 14 business days and overseas orders will arrive in 14 - 18 business days.
Q9: Do you offer any overnight or expedited shipping?
A: Currently we only use regular ground shipping.
Q10: Do you ship to countries other than the United States and Canada?
A: Yes BigMountainDrugs will ship to most countries in the world. For International orders there is a minimum $25.00 shipping charge and some restrictions apply. Please call our email the BigMountain customer service team for more details.
Q11: What is your return policy?
A: According to the BC College of Pharmacists once a medication has left the pharmacy it may not be returned. Therefore we do not accept returns of prescription or over the counter products.